Coordinated Intake, Documentation Support & Community Navigation
Program Overview
RCCI continues to strengthen its role as a centralized access point for essential community resources by
coordinating a range of external partner services that support the health, stability,
and economic well being of residents in the Redwood, Rancho Vista, surrounding rural areas and Inner-City San Marcos.
These services are operated by partner agencies with specialized expertise, while RCCI provides intake processing,
documentation assistance, and community navigation to ensure residents can
access the right support without facing transportation, cost, or system navigation barriers.
Services Provided Through Partner Agencies
San Marcos Lions Club – Adult Vision Assistance
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Intake support for income-threshold qualifying adults needing low cost eye exams and corrective lenses
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Assistance with application completion and documentation requirements
City of San Marcos – SMTX Gives Back Program
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RCCI is a partnered nonprofit recipient of donated goods collected from student housing complexes
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Supports distribution of household items to high need families in Redwood,
Rancho Vista, surrounding communities and Inner-City San Marcos.
Transitional Work Solutions LLC – Return to Work Program
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Intake and documentation support for individuals returning to work after injury or medical leave
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Helps employees and employers navigate safe return to work processes
City of San Marcos – Blue Santa Program
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Family intake coordination for holiday gift assistance
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Supports distribution of toys to children in households experiencing financial hardship
San Antonio Food Bank – Federal Benefits Assistance
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Application and renewal support for SNAP, Medicaid, and other federal benefits
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For residents outside Guadalupe County, RCCI connects clients to Texas 2 1 1 for local resources
Additional Documentation Support
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Guidance for other essential documents that impact employment, school enrollment, and access to services
Program Structure & Compliance
All services remain fully operated, staffed, and administered by the respective partner agencies.
RCCI’s role is limited to hosting, intake, and community coordination,
ensuring that residents receive timely, accurate, and dignified access to the resources they need.
This structure protects compliance, avoids duplication of services, and reinforces RCCI’s position as a trusted, high capacity community hub.
Check Calendar For Dates!
3rd Saturday, Monthly
8:30 AM - 10:30 AM
Pet Food Pantry services for Hays County residents facing financial hardship are provided by PALS (Pet Prevent a Litter) of Central Texas.
Distributions are held at the Hays County Health Department (101 Thermon Dr, San Marcos, TX),
and generally occur on select Saturdays from 8:30 AM - 10:30 AM while supplies last.
- Pet food is provided on a first come first serve basis and distributed until supply is depleted.
- The pet food pantry is intended to supplement the pet food you serve to your pets. We are not responsible for providing an entire month's worth of pet food.
- Food cannot be guaranteed for more than 3 pets per household.
- All pets receiving food must be spayed / neutered, have a scheduled spay / neuter appointment, or be placed on PALS spay / neuter voucher at the time of receiving pet food. Exceptions will be considered due to pet's age or medical history.
Time
8:30 AM - 10:30 AM
Location
Hays County Health Department
101 Thermon Drive
San Marcos, TX 78666
Can't make it to the food pantry? Need help getting pet food or have questions?
Contact Bella at yzabella.ahart@hayscountytx.gov or
call (512) 393-5525. We're here to help!
Our organization works in partnership with the Community Council of South Central Texas (Guadalupe County) Utility Assistance Program.
This program combines education and financial assistance to help low-income consumers reduce their utility bills. Services include utility
payment assistance for electric, natural gas, and propane.
Priority is assigned to households with the least amount of income and the greatest energy costs. Priority is also given to vulnerable individuals
60 years and over, persons with disabilities and families with children five years of age or under.
To schedule an appointment to apply for utility assistance, please contact the Center Administrator at (512) 353-0356 during normal business hours.
Utility Assistance Component
Payments to assist low-income households to reduce their home energy costs are based on the previous 12-month billing cycle. Payment of up to
allocation limits is based on the previous 12-month billing history. Low-income households with a vulnerable priority member receive assistance
up to their allocation limit. Households with non-vulnerable members receive six months of assistance up to their allocation limit. Service and
Repair of heating and cooling appliance components up to $5,000 for vulnerable households.
Allocation limits are:
- 0-50%=$2,400
- 51-75%=$2,300
- 75%-150%=$2,200
(Based on Percentage of Federal Poverty Guidelines)
Crisis Assistance Component
Provides Assistance with utility bills when households have lost service or are in danger of losing service and meet one of three conditions which include:
- Extreme Weather Conditions - Extreme Weather Conditions are only applicable during the summer months (June, July, August, September) and
winter months (November, December, January, February).
- President or Governor Declared Disaster
- Life Threatening Crisis.
Service and repair of heating and cooling appliance components up to $5,000 for non-vulnerable households can only be made during the crisis
situations listed above.
Payments are made directly to the utility company and do not include any fees for water, sewer, garbage, security lights, disconnection fees, late
fees, collection recovery fees, surge protectors, membership fees, deposits, agency assistance fees, returned check fees, etc.
Funding Source
This program is funded (in whole or in part) by the Texas Department of Housing and Community Affairs (TDHCA).
If you are interested in applying for utility assistance, you must complete an application and include the following documents. All
documentation is required to complete an application. In complete applications will not be accepted.
Required Documents
- Social security cards for all household members.
- Proof of ALL income FOR THE PAST 30 DAYS for every household member 18years or older, who works or receives assistance.
(Check stubs, Social Security/SSI, award letters including minor children receiving any type of SS benefit included) Letters must be from
Social Security Administration and must reference or be dated for the current year, VA letter, unemployment, TANF letter, retirement,
pension, child support, etc.
- If any household member 18 or over is NOT receiving any income, you must complete the attached Declaration of Income Statement.
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Proof of citizenship and identity for ALL household members.
NO EXCEPTIONS! (If you do not have the forms listed below, please contact your local office for a list of other acceptable forms.)
-Citizenship forms for every household member: certified copy or birth certificate (not footprint hospital record),
pass port, certificate of naturalization or US tribal registration with photo, permanent resident card.
-Identity: driver's license or state issued ID, military card, state offender card, current school ID
(immunizations or school records for minors may also be accepted as proof of identity).
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A 12-monthbilling history from each of your energy providers, even if you are not receiving assistance from all of them.
(ELECTRIC, WATER, NATURAL GAS AND/ORPROPANE) NOTE: If you have less than 12 months in your home, please provide history for as many months as possible.
- Your current and past due electric bills and disconnection notice, if applicable.
- Your current and/or past due water/wastewater bill and disconnection notice if you have past due amounts, you need help with.
Eligibility
- Low-income individuals and households in Guadalupe County.
- To qualify for assistance, your household's yearly income must be below or at 150% of federal poverty guidelines.
Note: Counted gross income for the last 30 days: SS, SSDI, SSDC, unemployment benefits, TANF, VA, pensions, and proof of self-employment.
Services
- Utility Assistance.
- By appointment only!
In Partnership With
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Community Council of South Central Texas (Guadalupe County)
http://www.ccsct.org/.
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Center staff works together cohesively with the Community Council of South Central Texas through the applicant intake and screening process.